AstraZeneca launches Click-to-Chat

AstraZeneca entered new territory recently by launching “click-to-chat” for two of its medicines—CRESTOR® (rosuvastatin calcium) and NEXIUM® (esomeprazole magnesium) — allowing patients and caregivers to talk real-time in an instant messaging format to trained individuals at the AstraZeneca Information Center.

The live chat feature is easy to use. To access it, go to the “Contact Us” page of the CRESTOR and NEXIUM websites and click on “Click to Chat.”

A pop-up window will appear and you will be asked to fill in your name and question. Upon completion of this information, click on “Click to Chat” again.

Another pop-up window will appear and it will provide an approximate wait time. Then you will be connected directly to an AstraZeneca Information Center representative for a live chat.

Upon completion of your chat, you will be asked to participate in an online survey. We hope you take the time to tell us about your experience.

This new feature empowers consumers to have more flexibility when interacting with AstraZeneca representatives and easier access to information about CRESTOR and NEXIUM through the convenience of an online chat.

For more information about click-to-chat, please click here.

– By Rachelle Benson

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